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Tidio is an AI-powered customer service platform that combines live chat, help desk, chatbots, and an AI agent called Lyro to help businesses manage customer interactions from one place. It enables real-time communication, automates repetitive inquiries, and centralizes chats, emails, and social messages in a shared inbox. With customizable chatbots and intelligent automation, Tidio helps businesses improve response times, reduce agent workload, and deliver faster, more efficient customer support across multiple channels.